Important Information for Samsung devices with 5.02 or later software
With the release of version 5.0.2 software, Samsung introduced Factory Reset Protection (FRP lock). It is important to sign out of your Samsung and Google account before you send us your Samsung device.
If we receive your device with Samsung account still active there may be a delay in processing and sending you your payment. Please follow instructions below to remove your accounts from your device.
Important Information for Apple devices running iOS 7 or later
It is important to remove or sign out of your iCloud account before you send us your iPhone or iPad. If we receive your device with your iCloud account still active there may be a delayin processing and sending you your payment.
Please follow the instructions below to remove your iCloud account from your device before they send it to us